This privacy policy applies to the processing of your personal data as a user of one of the Regenera Luxury commercial brands.
Please read it carefully. You will find important information on the processing of your personal data and the rights conferred to you by applicable regulations in force.
We reserve the right to update our privacy policy at any time according to business decisions and to comply with any changes in legislation or case law. If you have any questions or require any clarification regarding our Privacy Policy or your rights, you may contact us through the channels indicated below.
LUXURY SUSTAINABLE HOTELS AC, a legal entity registered in Playa del Carmen, Mexico, which the company responsible for managing the Regenera Luxury brand. You can contact the Regenera Luxury Data Protection Officer at [email protected]
We process your data for managing and improving quality and processes throughout the Group, commercial management of Group brands, sending commercial communications, commercial profiling, and customising services for all Regenera Luxury companies and brands.
The data we process is obtained when you are a user, a customer, or show an interest in any of the Regenera Luxury brands. These may be obtained:
Let me know if you’d like further refinement!
From forms you fill in and requests you send to Regenera Luxury, for example, your requests for services;
From the information provided to those hotels and companies to contract our services;
From information generated by your stays at our hotels and/or by providing the services contracted;
From Group guest and customer complaints and from satisfaction surveys;
We obtain profiles and analytics from users browsing Group websites, regardless of whether they are registered or not. This may involve the use of browsing tracking technologies (more information on our cookies policies);
From your participation in commercial campaigns, e.g., competitions or promotions. These campaigns may be carried out by any of the Regenera luxury companies through the group’s websites, social networks, or other commercial events.
The data categories we process are typically:
Identification and contact details;
Personal data such as gender, date and country of birth, nationality, family status, and language;
Financial and transaction data; data for any of our products or services;
Data on past contact with the Group;
Data on claims and complaints sent: Name, origin of the claim, type and reason for claim, contact identification details, contact location details (telephone, mobile, email, etc.);
Data on preferences and customer profile, and commercial monitoring data;
Consolidated data is generated by browsing our websites.
We will only transfer your data under legal obligation or with your prior consent.
The definition and control of standards, quality management, and commercial management are based on the legitimate interest of MHP in processing consolidated customer data of the different Group companies for internal administrative and management control purposes, as well as to assess and promote the Regenera Luxury brand and company products and services.
Commercial profiling and subsequent processing to offer you customised commercial communications or services are based on your unequivocal consent, declared when providing data or afterwards.
Sending commercial communications by electronic means is based on your consent.
Withdrawal of such consent does not condition the provision of contracted services nor will it affect any processing conducted up to the time of withdrawal.
Profiles and data processed for commercial purposes will remain active as long as the data subject does not revoke consent or request their erasure and, in any case, during the terms established in applicable legal provisions and while necessary to deal with possible liabilities arising from the processing. We store the media containing your consent for data processing, such as signed forms, electronic logs, and check-in sheets, during processing and for the applicable legal terms.
You can confirm whether or not we are processing your personal data. If we are, you can access it. You can also request corrections to inaccurate data or completion of incomplete data. Additionally, you can request the erasure of data no longer needed for its original purposes, among other reasons.
In certain circumstances, you may request that the processing of your data be restricted. In this case, we will only process the data affected to formulate, file, or defend against claims or to protect the rights of other individuals.
Under certain conditions and for reasons related to your specific situation, you may also oppose the processing of your data. In this case, we will cease processing your data except for legal reasons that prevail over your interests, rights, and freedoms, or to formulate, file, or defend against claims.
However, you may revoke your consent at any time and oppose the processing of your data for direct marketing purposes, including commercial profiling. In this case, we will cease processing your personal information for these purposes. Withdrawal of consent will not affect the legality of processing based on prior consent.
Under certain conditions, you can request data portability to transfer your data to another data controller.
You can also file a complaint with the Mexican Data Protection Authority or any other competent supervisory authority.
To exercise your rights, you must send a request together with a copy of your national identity document, or another valid identification document, by post or email to the addresses indicated in the ‘Who is the data controller?’ section.
To revoke your consent to receiving commercial communications by electronic means, simply send an email to [email protected]
The above policy applies to https://regenera.luxury/
